Fenris Customer Services
Customer Support for CCP Games products, including EVE Online, EVE Frontier, EVE Galaxy Conquest, and EVE Vanguard, is available 24 hours a day, 7 days a week.
We do not provide phone support for any of our products.
Each product has a Help Center, where users can submit support tickets, access general information, send feedback, and report issues. Alternatively, the support team can be reached via email at the addresses listed below:
Fenris Offices
Fenris Reykjavík
Kristinargata 1 • 102 Reykjavik • Iceland • Opening hours: 9am-4pm Mon-Fri
Fenris London
2nd Floor Tea Auction House • Hays Galleria • Tooley Street • London SE1 2HA • United Kingdom
Fenris Shanghai
Room 401, Building 6, 800 Show • No. 800 Changde Road • Jing An District • Post Code: 200040 • Shanghai • China
Get in touch
While we don’t offer telephone support for our titles, you can always contact us using the relevant email address below depending on your query.
General Enquiries
Questions about Fenris Creations, our products, or general information.
Studio Tours
Interested in visiting our studio in Reykjavík? Please review our visitation guidelines before reaching out. When contacting us, make sure to include the information requested in the Studio Visitation Policy.
officetours@fenriscreations.com
Player Support
Need help with EVE Online, your account, or technical issues? Contact our Player Experience team using the address below. Emailing this address will automatically create a support ticket for you.
Alternatively, you can browse self-help articles or create a support ticket directly through the EVE Online help center.
Security
Information security and account security are fundamental to us at Fenris Creations. Contact our Security team directly for any security-related concerns, vulnerabilities, or account security issues.
Community
Our Community team, part of the Player Experience team, can assist with community-related questions, events, and support requests.
communityteam@fenriscreations.com
Media & Press
For press enquiries, interviews, and media-related requests, please contact our Communications team.
Partner Relations
Questions about partnerships, vendor collaboration, or licensing our IP can be directed to our Partner Relations team.
partner.relations@fenriscreations.com
Legal
For legal enquiries relating to Fenris Creations, or to report misuse of our IP or games, please contact our Legal team.